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Legal notice

Updated:

Site operator Ergofisio Italia S.r.l.
Address Via Montenapoleone 8, Brera
20121 Milano, Italia

Who runs this site

ErgoFisio is run by the company named in the details box above, which is responsible for what is published here. For any legal question, use the contact details in that box or on the contact page.

Responsibility for content

Product pages are based on the pack, the brand owner's description and public sources on the ingredients. They are general information, not medical advice, and do not replace a consultation with a doctor.

If the ingredients or directions on the pack you receive differ from the product page, follow the pack and tell us so we can correct the page. How we write and check pages is set out in our editorial policy.

How orders are placed and delivered

  1. Request

    You leave your name and phone number on the form. Sending the form is a request to order, not a payment.

  2. Confirmation

    An operator from the distributor's order desk in Nigeria calls you and confirms the product, the quantity, the address, the delivery time and the charge. The order is placed once you confirm on that call.

  3. Delivery

    The courier brings the parcel to the address you confirmed. Until dispatch you can change or cancel the order free of charge.

  4. Payment

    You pay on delivery and can refuse the parcel at the door without paying. Terms are under Delivery and payment and Returns and refunds.

Intellectual property

The text, structure and design of this site belong to the company that runs it and may not be copied or republished without written permission. Pack photos and product trade marks belong to their owners and appear only to identify the product.

Complaints and consumer disputes

If something goes wrong with an order, write first to the email in the details box above with the date of the order and the phone number you used. Settling it with us directly is the quickest route, and the Federal Competition and Consumer Protection Act, 2018 lists it first among the ways to resolve a consumer dispute.

If our reply does not resolve the matter, you can file a complaint with the Federal Competition and Consumer Protection Commission (FCCPC) through its portal at complaints.fccpc.gov.ng. You also keep the right to go straight to a court with jurisdiction.