Contact us
Updated:
20121 Milano, Italia
How to reach us
The company that runs ErgoFisio is shown in the details box above, with its address, phone number and email. Write to that email about any product in the catalogue, an order you have placed or your personal data, complaints included. The phone line in the box handles the same questions.
If your order is already in progress, the operator who called you is the fastest contact. That operator has your product, quantity and confirmed address on screen.
What to put in your message
To help us find your order at once, include:
- The date you sent the order form
- The phone number you ordered with
- The product and how many packs
- What you need: an update, a change, a cancellation or something else
Who calls you after you order
After you send the form, an operator from the order desk of the product's distributor in Ghana calls you. The operator confirms the product, the quantity and your address, and tells you the delivery time and the delivery charge before anything is dispatched.
Nobody from ErgoFisio or the distributor will ask you for a mobile money PIN, a card number, a one-time code or payment in advance, because you pay only at delivery. If anyone asks you to pay first in our name, send nothing and write to us.
Questions about contacting us
How do I check where my order is?
Ask the operator who confirmed your order, or write to the email in the details box above with the order date and the phone number you used on the form. We confirm whether the order has been accepted and pass your question to the distributor's order desk, which holds the dispatch details.
Can I change or cancel my order?
Until the parcel is dispatched you can change the quantity or the address, or cancel at no cost: tell the operator or write to us with the phone number on the order. After dispatch you can still refuse the parcel at delivery and pay nothing. Your other rights are under Returns and refunds.
Who do I contact about my personal data?
Write to the email in the details box above. We handle requests to see, correct or delete your data and objections to its use under the Data Protection Act, 2012 (Act 843). Give the phone number you used on the order form so we can trace your records. The details are in our privacy policy.