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How your personal data is handled

Updated:

Website operator Ergofisio Italia S.r.l.
Registered address Via Montenapoleone 8, Brera
20121 Milano, Italia
Telephone +39 02 7631 5847

Who is responsible for your data

The company named in the details box above is responsible for the personal data you give on this site. For any question about your data, write to the email address in that box.

In Pakistan, the Prevention of Electronic Crimes Act, 2016 (PECA) makes the unauthorised use of a person's identity information an offence. We collect only the data needed for your order and share it only with the people who deliver it.

What data we collect

The order form asks for two things: your name and your mobile number. With each request we also record the IP address, the date and time, the page you ordered from and any advertising tags in the link you followed.

You give your delivery address to the operator on the confirmation call. The site never asks for a card number, bank details, a CNIC number or a one-time code.

Why we use it

Your name and number are used to handle the order you asked for: the confirmation call, dispatch, delivery and any questions afterwards. Sending the form is your consent to that call.

The IP address and advertising tags help us filter out fake requests and see which campaigns bring real orders. We do not build marketing profiles, sell data or make automated decisions about you.

Who receives your data

Order data goes to the product's distributor in Pakistan, whose order desk makes the call and arranges dispatch, and to the courier company that delivers the parcel. Each receives only what it needs for its part of the order.

The company that runs the site is based outside Pakistan, so your data may also be stored and processed abroad under the same rules. Nobody receives your data for advertising.

How long we keep it

Data from a delivered order is kept while the order and any questions about it are handled, and afterwards only as long as tax and accounting rules require. Requests that were never confirmed are deleted or anonymised once they serve no purpose.

Your choices about your data

You can ask us what data we hold about you, have wrong details corrected, and have your data deleted when it is no longer needed for an order or a legal obligation. You can also ask us to stop calling you.

Send your request to the email in the details box above and include the mobile number you used on the form, so we can find your record. We reply by email.

Cookies

The site uses only technical cookies that the pages and the order form need to work. They do not track you for advertising.