Contact us
Page updated:
20121 Milano, Italia
How to reach us
Email is the fastest way to reach us about a product, an order or your personal data. The address, the company phone number and the site operator's details are in the company details card above.
One message with all the details gets you an answer faster than several short ones. The checklist below shows what to include.
What to put in your email
With these four details we can find your order straight away:
- The date you sent the order form
- The mobile number you used on the form
- The product you ordered
- What you want: a change, a cancellation, a question about the product or about your data
Who calls you about an order
After you send the form, an operator from the distributor's order desk in Uganda calls you. The operator confirms the product, the quantity, your address, the delivery time and the total, and answers questions about using the product.
Nobody on the call will ask for a PIN, a password or a payment in advance. You pay only when the parcel is handed to you.
Common questions
How do I find out where my order is?
Email us with the date of the order and the mobile number you used. We check with the distributor's order desk and reply with the status. If nobody has called yet, check that your phone is on and that the number in the form was right.
Can I change or cancel my order?
Yes, until the parcel is sent. Tell the operator on the confirmation call, or write to us with the date and the phone number of the order. You can change the product, the quantity or the address, or cancel the order completely, and it costs you nothing.
Who do I ask about my personal data?
Write to the email address in the company details and say what you want: a copy of your data, a correction, deletion, or an end to marketing messages. The rules are in our privacy policy, which follows the Data Protection and Privacy Act, 2019.