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Delivery and payment

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How you pay

You pay on delivery, when the parcel is in your hands. Nothing is charged when you send the form, and nobody asks for payment before the parcel arrives.

The operator tells you the total on the call, including the delivery charge, and explains how the courier accepts payment. Have that amount ready when the courier calls.

From the order form to your door

  1. You send the form

    Your name and mobile number go to the distributor's order desk in Uganda.

  2. The operator calls

    You confirm the product, the quantity, the address and a landmark the courier can find, plus the delivery time and the total.

  3. The parcel is sent

    Until this moment you can still change or cancel the order free of charge.

  4. The courier calls and delivers

    You check the parcel, pay the courier and keep the proof of payment.

Delivery at a glance

Payment
On delivery, nothing in advance
Where we deliver
Within Uganda; the operator confirms your address on the call
Delivery time
Given by the operator when you confirm the order
Delivery charge
Named by the operator before you agree to the total
Changes and cancelling
Free of charge until the parcel is sent

What to check before you pay

  • The name on the parcel is yours
  • The product and the number of packs match what you confirmed on the call
  • The packaging is closed and undamaged
  • The amount the courier asks for matches the total from the call

Questions about delivery

How long does delivery take?

The operator gives you the delivery time on the confirmation call, because it depends on where you live and on the courier's route. Give a clear landmark and keep your phone on so the courier can find you.

What if I am not at home when the courier comes?

The courier calls before delivering. If you cannot meet, agree a new time or ask someone you trust to receive and pay for the parcel. If you cannot be reached at all, write to us with the date and the phone number of the order and we arrange a new delivery.

Can I refuse the parcel?

You can refuse it at the door and pay nothing if the parcel is damaged, the product is wrong or the amount does not match the call. Then email us the date and the phone number of the order so we can sort it out.