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Delivery and payment

Last updated:

How you pay

You pay only on delivery, once the parcel is in your hands. There is no advance payment, either on the site or on the phone.

The ways you can pay at the door depend on the courier. The operator tells you on the call how you can pay and what the total is.

From order to your door

  1. You send the form

    On the product page you enter your name and mobile number.

  2. You get a call

    An operator from the distributor’s order desk in India confirms the product, the number of jars and your address with PIN code, and tells you the delivery time, the delivery charges and the total.

  3. The order is dispatched

    Once you confirm, a courier takes the parcel to your address in India.

  4. You check and pay

    You check the parcel when it arrives and pay the total agreed on the call.

Delivery terms at a glance

Payment
On delivery, nothing in advance
Where we deliver
Addresses in India; the operator checks that your PIN code is served
Delivery time
Given by the operator on the call
Delivery charges
Given by the operator on the call, before you confirm
Cancelling before dispatch
Free of charge, by phone or email

What to check at the door

Before you pay, check with the courier that:

  • The product name matches what you confirmed on the call
  • The number of jars is right
  • The parcel is not open or damaged
  • The amount asked for is the total agreed on the call

Questions about delivery and payment

What does delivery cost and how long does it take?

Delivery time and charges depend on your PIN code and on the product’s distributor. The operator tells you both on the confirmation call, before you agree to the order, and the total you pay the courier is the one you heard on that call. That is why we do not publish fixed figures.

Can I refuse the parcel at the door?

You can refuse it without paying anything, for example if the parcel is damaged, holds the wrong product or you have changed your mind. The parcel goes back to the distributor. To save the courier a trip, tell the operator in advance or write to the email on the contact page.

What if I am not at home when the courier comes?

The courier follows its own procedure for another attempt. If you know you will be out, say so on the call and give another address in India, such as your office, where someone can receive the parcel and pay for it.

Can I pay by card or UPI?

That depends on the courier: you pay on delivery using the methods the courier accepts, and the operator tells you which ones on the call. We never ask for card details, an OTP, a UPI PIN or an advance transfer, whether on the site or on the phone.