How we handle your personal data
Last updated:
20121 Milano, Italia
Who is responsible for your data
The Data Fiduciary for your personal data under the DPDP Act is the company named in the details box above. For any question about your data, write to the email in that box.
What data we collect
The order form collects your name and mobile number. With each request we also record the IP address, the date and time, the page you came from and any advertising tags in the link, such as UTM tags of a campaign.
You give your delivery address and PIN code to the operator on the confirmation call. We do not collect card, UPI or bank details.
Why we use it
We process your data to handle the order you asked for: the confirmation call, dispatch, delivery and questions after delivery. The basis is your consent, given when you send the form, under section 6 of the Digital Personal Data Protection Act, 2023 (DPDP Act).
The IP address and advertising tags let us filter out fake requests and see which campaigns bring orders. We do not use your data for marketing profiles or automated decisions, and we do not knowingly process data of anyone under 18.
Who receives it
Order data goes to the official distributor of the product in India, which makes the confirmation call and arranges dispatch, and to the courier company that delivers the parcel. Each receives only the data it needs for its part of the order.
We do not sell your data and do not pass it to anyone for advertising.
How long we keep it
Data from a completed order is kept while the order and any questions after delivery are being handled, and then for the periods that tax and accounting law require. Data from requests that were never confirmed is erased once it no longer serves that purpose, as section 8 of the DPDP Act requires.
Your rights
Under sections 11–14 of the DPDP Act you can ask for a summary of the personal data we process and who it was shared with, have it corrected, completed or erased, withdraw your consent at any time, and nominate a person to exercise these rights on your behalf. Withdrawing consent does not affect processing done before it.
Send requests and grievances to the email in the box above; we reply within the period the law sets. If the reply does not resolve your grievance, you can complain to the Data Protection Board of India.
Cookies
The site uses only technical cookies that the pages and the order form need to work. They do not track you for advertising.