Returns, refunds and cancellation
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What Indian consumer law gives you
Indian law does not set a fixed number of days in which you can return an online purchase because you changed your mind. Your rights come from the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and they apply in full.
Under these rules, a seller may not charge you for cancelling after you have confirmed an order unless it bears similar charges when it cancels. It must take back goods and refund you if they are defective, deficient or spurious, do not match what was advertised or agreed, or arrive later than the stated delivery date (unless the delay is due to force majeure).
Cancelling before dispatch or at the door
Until dispatch you can cancel the order free of charge: tell the operator or write to the email on the contact page with the mobile number on the order.
When the courier arrives, you can refuse the parcel without paying anything. It goes back to the distributor.
If the product is faulty or not what you ordered
If the parcel is damaged or holds the wrong product, the easiest step is to refuse it at the door. If you notice the problem later:
Tell us
Write to the email on the contact page straight away with the mobile number on the order, the date you received it, the product and a photo of the jar and the label.
Send the jar back
In our reply we tell you where and how to send the product back.
Get your refund
As you paid on delivery, the refund goes by bank transfer to the account you give us, within a reasonable period, as the E-Commerce Rules require.
If you are not satisfied with our answer
You can contact the National Consumer Helpline: call 1915 or register a complaint at consumerhelpline.gov.in. You can also file a complaint before the consumer commission online through e-Daakhil. The full route is described in our legal notice.